Refund policy

How to request a refund


All courses purchased on the 3t Digital Store can be refunded within 30 days of payment providing the course has not been completed and certificate issued, by contacting our customer support team and requesting a refund. You can reach our support team by emailing

Most refunds are returned via the original payment method. Certain restrictions may apply and some purchases may only be eligible for credit refunds.


  • Virtual Reality (VR) learn

    Immersive and engaging, virtual reality (VR) technology takes training to another level.

    Providing highly visual, real replica work environments, professionals can benefit immensely from work-specific scenario learning. VR has many use cases, including; workplace inductions, familiarisation and visualisation, SOP training, role-play, and experiential learning. The benefits of VR as a training mechanism are two-fold; VR has been shown to significantly increase knowledge retention for individuals owing to its immersive nature, while employers benefit from demonstrable productivity gains.


  • Digital Twin-based training

    Digital twins are produced by taking real-world data of an environment or object and converting this into a high-quality, immersive, virtual representation.

    This digital 'asset' can serve multiple functions. Often used as a vehicle for training, testing, and R&D, it provides a 'safe' and 'risk-free' virtual realm. Professionals utilise this true-to-form environment to practice and develop skills and workplace development through job and process-specific scenarios.

    Digital Twins can accelerate individual and organisation learning, reduce operational inefficiencies and associated costs.